Refund policy

Return, Exchange & Refund Policy

At ASBLING, we carefully inspect and quality-check every product before dispatch to ensure your order reaches you in the best possible condition.

Please read our return and exchange policy carefully before placing your order.

No Returns or Exchanges

All sales made on ASBLING are final.

We do not accept returns or exchanges for reasons including, but not limited to:

Change of mind
Product no longer required
Personal preference
Colour or design preference
Size or fit issues where product measurements/details were provided
Minor variations in colour caused by lighting, photography, screen settings, or device display
Products purchased during sales, promotions, discounts, or bundle offers

We request customers to carefully review the product description, images, size, measurements, and other details before placing an order.

Damaged Product Received

An exchange/replacement is available only if the product is received in a damaged condition or if an incorrect product has been delivered.

To be eligible for a claim:

A clear, continuous unboxing video is mandatory.
The video must begin before the parcel/package is opened and clearly show the shipping label, sealed package, complete unboxing process, and the damaged/incorrect product.
The issue must be reported to ASBLING within 12 hours of receiving the parcel.
The product must be unused and in its original condition with the original packaging, tags, accessories, and other items received with the order.

Claims submitted without a valid unboxing video or after the 12-hour reporting period will not be eligible for replacement/exchange.

Photos alone may not be sufficient to process a damage claim.

Exchange / Replacement Process

Once we receive your claim, our team will review the unboxing video and order details.

If the claim is approved, we will arrange an exchange/replacement for the affected product, subject to availability.

If the same product is unavailable, ASBLING may offer an alternative product of equivalent value or another appropriate resolution after communicating with the customer.

Approval of a claim is subject to verification by our team.

Bundle & Promotional Orders

Products purchased as part of bundle offers, multi-buy offers, promotional offers, or discounted sets are also covered by our no-return/no-exchange policy.

For example, products purchased under offers such as:

Pick Any 3
Pick Any 4
Pick Any 5
Combo or bundle offers
Other promotional offers

cannot be returned or exchanged due to change of mind or personal preference.

If an individual product within a bundle is received damaged, the damaged item may be eligible for replacement after successful verification under our damaged-product policy.

Natural Variations

Minor differences in colour, finish, texture, stone placement, or appearance may occur due to photography, lighting, screen settings, manufacturing processes, or the nature of the product.

Such minor variations are not considered manufacturing defects or damage.

Damage After Use

ASBLING is not responsible for damage caused after delivery due to improper handling, pulling, bending, accidental damage, improper storage, exposure to chemicals, perfumes, or other external factors.

Normal wear and tear is not considered a manufacturing defect.

Refunds

ASBLING generally provides replacement/exchange for approved damaged-product claims rather than refunds.

Where replacement is not possible, our team will communicate the available resolution to the customer.

Shipping charges, COD charges, payment charges, or other service charges, where applicable, are non-refundable except where required by applicable law.